After years of working on project builds, migrations and rescues, we have a pretty good angle on the most common areas where 'project success' might not shine through in the way we would have hoped.
Projects are complex and ideas evolve in every case. If we are imlpementing custom functionality into a merchant site and something does not go to plan, time and costs can be consumed in a manner that neither party expected or budgetted for.
Software engineering is not the only sector which is facing this challenge. Consultants in general and certainly across the creative industry, are finding more success selling 'value' or 'products' rather than time.
Whilst this is not an overnight change, we are working hard to productize our core services and when this phase is complete we can hopefully move to a product/value driven service where we are focussed entirely on building great relationships and stories with our customers.