Neetu at Mercy Robes was stuck between a rock and a hard place with her exisitng Point Of Sale

We won't drop any names, but it's a pretty big player in the market, so keep that in mind

There were numerous issues with it that were causing major head aches for Mercy Robes, and over time caused serious inefficiencies within the business and how things were operating

Paying $400 per month for poor Point Of Sale system doesn't seem fair, so we stepped in

Switching was easy

That's not because we're the greatest agency in the world, it's because OpenPOS has simplicity at it's core...

OpenPOS is our Point Of Sale system that's built on Magento using the incomparable power and simplicity of Hyvä and Magewire. It's second nature, and only took 2 days to implement it!

Aside from an easy switch here's what's changing for Neetu...

There's not much else to say other than OpenPOS is free! There's no recurring monthly costs, meaning whatever you pay for your Point Of Sale will be saved

In Neetu's case, that's just short of $5k saved every year!

"Improved" is putting it lightly

One of Neetu's biggest pain points with her amazingly wonderful and expensive Point Of Sale was stock synchronisation

Stock bought in-store was taking a while to update stock online, meaning customers placing orders online were getting their orders cancelled

Not only did this mean some seriously unhappy customers, but it also meant more time and effort was needed at Mercy Robes to rectify all of these orders (not to mention the need to try and regain the customers trust)

There's no "synchronisation" with OpenPOS; no systems talking to each other. All of the stock is centralised within Magento

It doesn't matter if an item is sold online or in-store, stock updates instantly meaning no more unhappy customers with cancelled orders, and a much happier Neetu

Cashier Prompts

Mercy Robes have quite a few policies and procedures for in-store customers, that are key for cashiers to know about

This means that Neetu needs to train staff and spend a lot of time and effort to ensure both the cashier, and customer are aware of these policies

Now they have "Cashier Prompts", which means Neetu can give full visibility of these policies and proceedures to the cashier without needing to go through hours of training

Custom Products and Pricing

Cashiers can now create custom products and pricing on the fly, which means staff can meet customer needs in that exact moment

Not only does it boost staff performance, but it absolutely improves the customer's experience

If you want to find out more about OpenPOS and how it creates this Unified Commerce experience, check it our here